Cancelled Orders

Orders cancelled could incur a $40.00 fee in addition to any other completed steps based off when an order is cancelled.

Custom Dies

Custom dies are kept on file for three years after orders are produced, and will be destroyed after that time. Dies can be returned upon distributor request.

Customer Submitted Merchandise

All customer supplied merchandise must be received at factory 5 days prior to ship date. Cartons are required to have distributor name and purchase order on outside. Merchandise must be submitted to factory ready for insertion. Any folding, removing from packaging, collating or handling incurs additional labor and will be quoted. Any overage on customer submitted merchandise will be shipped directly to distributor upon completion of order unless otherwise specified. If the number of inserts are less than the quantity of products ordered, the additional boxes, cans, labels, etc. will be invoiced.

Drop Shipment

$12.00 (G) per each drop ship location on same day. This price is based on standard quantity per shipping carton. Call factory for unique drop shipping quantities and individual shipment guidelines and pricing.

F.O.B.

Washington, MO 63090

Packaging

Standard packaging is bulk in master cartons. Box orders after certain size and quantity will be shipped flat on skids.

Payment Terms

1% 10/net 30. Past due charge of 1% per month is applied. VISA, Master Card, Discover and American Express are accepted. Effective July 1st 2020 all credit card purchases will include a 3.5% processing fee. Discounts are not available on credit card payments or pre-payments. Postage or individual shipment freight must be prepaid.

Production Time

Standard Production time is 5-8 working days after proof approval for catalog items in catalog quantities, except for offset printing which can run 8-12 working days.

For customs, rushes and larger than catalog quantity, please call factory for best production time. Rush charges to be priced individually when applicable.

Proof Charges

  • E-mail proof: $18 (G) per copy
  • Silkscreened proof: $70 (G) per color, per location
  • Digital printed proof: $40 (G) per copy
  • Offset Proof: Call factory for options and quote
  • Actual Product Proof: Call factory for quote

Prototypes

  • Custom Size Box Prototype: $200 (G)
  • Corrugated Insert Tray $175 (G)
  • Foam Insert Tray $175 (G)

Overruns/Underruns

+/-5%. As all items are made to order, exact quantity requests, add 15% to total cost of order.

Raster

A filetype that is locked in at a specific size and ratio; files of this type MUST be 300dpi for high quality print - for more info visit our Art Submission page.

Returns

All items at The Chest are made to order. Due to this, merchandise is not eligible for return credit.

Spot Mount

Application of an adhesive label or sticker to the lid, bottom or sides of a box. The Chest requires all spot mounts to be an inch away from the edges of the box on all sides. Spot mounts can be used in combination with screenprinting to achieve various visual results similar to full 4CP printing.

Vector

A filetype that is editable and scalable - for more info visit our Art Submission page.